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Central Money Exchange N.V.Always Transparent

Privacy Policy

Our Privacy Commitment

CME is strongly committed to your right to privacy and to keeping your personal and financial information secure. To earn your trust and confidence in our commitment, we are fully disclosing our privacy practices.

This privacy statement applies to personal information we collect about you, for example when you visit our websites or mobile applications or contact CME, or when you or the party on the other side of a transaction complete transaction forms or otherwise provide personal information to Agents or online. We want to ensure you are aware of our practices for collecting, using, protecting disclosing, and otherwise processing personal information, which is information about a person that can be used to identify that person.

Information we Collect

  • Personal information we collect can include:
  • Government identifiers
  • Transaction information (such as name and other information about you and the party on the other side of your transaction, transaction number, amount, date sent, and receive date),purchase history.
  • Financial information such as bank account
  • Contact information such as name, address, telephone number, or email address Such other personal information as we may collect with your consent or as permitted or required by law.

When you interact with us on our websites or mobile application, we collect aggregate information such as Internet browser you use, the domain name, country and location from which you request information. We use this type of technical information to improve our website, to make our website function correctly, and to better understand how visitors use our website.

How we Collect Information

Generally, personal information is collected from you on transaction forms, by telephone, or at our websites or mobile applications when you request our services, manage your online account(s)

We may also collect or analyse some information about you from third-party reference sources, such as Agents.

How we use

We use personal information for our everyday business purposes such as to process your transactions, maintain your account(s), and manage and administer our business and records, to undertake market research, to prevent fraud, abuse, and other actual and potential prohibited or illegal activities, to meet legal, regulatory, insurance, security and processing requirements, and to respond to court orders and legal investigations, or report to credit bureaus.


We may disclose personal information as permitted or required by applicable law and international conventions and treaties. Disclosures permitted or required by law and international conventions and treaties may include cooperation with criminal or government investigations, fraud prevention and detection, and responses to a court order or subpoena.

CME will not use, disclose or otherwise process personal information about you in ways incompatible with the ones described above without informing you and offering you a choice.

CME uses physical, technical, and administrative security measures to protect against loss, misuse, and alteration of personal information under our control. We use industry-standard practices and security measures to safeguard such personal information we collect.

Change to Privacy Statement

CME may from time to time update this Privacy Policy to ensure that this Privacy Policy is consistent with our future developments, industry trends and/or any changes in legal or regulatory requirements. Subject to your rights at law, you agree to be bound by the prevailing terms of the Privacy Policy as updated from time to time on our websites. Please check regularly for updated information on the handling of your Personal Data.